Qualcraft Industries (A division of Guardian Fall Protection) warrants to the purchaser that all products are free from defect in material and workmanship at the time of shipment. Obligation under this warranty is limited to product replacement for the period of (2) years from the date of installation or use by the owner, provided that this period shall not exceed two (2) years from the date of shipment. This warranty is not transferable. No other person or firm is authorized to assume or assign for Qualcraft Industries any other liability in connection with the sale or use of our products. Furthermore, this warranty is void if any product is changed or altered in any way or if the product is used in a manner other than for which it is intended. This warranty only covers defects in material and workmanship; it does not cover conditions resulting from normal wear and tear, neglect, abuse or accident. All returns to Qualcraft Industries must have a return authorization which is obtained from our Customer Service department. All returns must be shipped prepaid.